Privacy Policy

Personal Information

Personal Information is defined as “personally identifiable applicant/ client information that is gathered in connection with an application, pre-approval, request for information for a mortgage(s), loan(s), insurance or other products offered through Mortgage Outlet Inc., and is provided to, or collected by, Mortgage Outlet Inc., its staff, consultants, brokers, agents, associates, appraisers, real estate brokers and agents, credit bureaus, lawyers, investors, lending institutions, credit companies, and affiliates on Mortgage Outlet Inc.’s behalf”.


Mortgage Outlet Inc. is responsible for the personal information under its control and has a dedicated Privacy Officer to comply with applicable privacy legislation and the terms of this Privacy Policy. If you wish to contact us for more information, you may do so as follows:

By Toll Free Telephone: 1-888-634-2973

By Toll Free Fax; 1-888-385-9184

By Mail: 107-85 Scarsdale Road, Toronto, ON, M3B 2R2

By email: [email protected]

What personal information do we collect?

Personal information includes, but is not limited to:

  • Your full name, address and telephone, cell phone number(s); fax number(s) or email address(es);
  • Your occupation, your salary, duration of employment; contact numbers; address of employer;
  • Information on existing property and/or home(s); including principal amount(s) of 1st, 2nd Mortgages; LOC, interest, repayments and amortization schedules;
  • Financial and credit information about you and/or other members of your family (spouse, guarantors, etc.);
  • Your Social Insurance Number (SIN), and SIN’s for other members of your family;
  • Health Information, if you are applying for life/disability Mortgage Insurance;
  • Amount(s) of life or disability insurance, RRSP’s and other investments

Provision of your social insurance number (SIN), is optional

You should note that most Credit Reporting Agencies use the SIN as a unique identifier to ensure proper identification when conducting credit reviews and/or preparing credit reports. If you do NOT wish to provide your SIN, our ability to order a timely and accurate credit report may be affected.

How do we use your personal information?

Your Personal Information may be used by Mortgage Outlet Inc. and its consultants, brokers, agents, associates, contractors and affiliates , to provide financial advice, recommend products and/or services to you such as: obtaining a credit bureau for mortgage(s), loan(s), insurance or other products offered through Mortgage Outlet Inc. which we think might be of interest to you.

Sometimes we have to share personal information

We do not sell Personal Information to third parties. We may share some or all of your Personal Information with third parties such as lenders, lawyers and their related companies, providers of products or services relating to your “home and/or mortgage(s), credit reporting agencies, financial institutions or financing companies which provide or insure mortgage(s), loan(s) relating to your home(s)”. Your Personal Information may be disclosed when we are required or permitted by law, to do so.

How long do we keep your personal information?

Your Personal Information is retained to fulfill the purposes for which it was obtained and to meet our operational and professional requirements as set out for governing regulatory bodies and/or any legal requirements, statutory or otherwise, from time to time. Mortgage Outlet will delete, destroy or make anonymous personal information within 24 months of any operational or legal requirements.

What can you do if you want to limit the use to which we put your personal information?

Personal Information collected from you, enables Mortgage Outlet Inc. to provide financial services in connection with an application, pre-approval, request for information for a mortgage(s), loan(s), insurance or other products offered through Mortgage Outlet Inc. We cannot provide this service without your personal information. If you do not want us to disclose your Personal Information in a particular way, please advise our Privacy Officer as described in the previous heading, “Accountability”. We will be pleased to discuss with you how we can limit collection, use or disclosure of your Personal Information.

You can request access to your personal information

You have the right to access the Personal Information obtained by us, per your consent, to ensure accuracy and to correct any errors. If you wish access to your Personal Information, you should contact our Privacy Officer.

Companies with whom we may share, and are not limited to, your personal information:

Lending Institutions, Private Investors, Appraisers, Real Estate Offices, Law firms, Equifax, TransUnion, Credit companies, Banks, Finance companies, and/or Authorized staff of Mortgage Outlet Inc.